Cancellation and Refund
Refund Policy:
Right to Cancel: Customers have the legal right to cancel their order based on reasonable grounds after receipt.
Definition of Receipt: Receipt includes either completing an online registration or receiving a physical gift package.
Incorrect customer information: If a customer has provided incorrect order or shipping information, they must inform AstraName.com support within 24 hours of the order placement. Corrections will be made based on the information provided in a timely manner. Otherwise, customers bear the costs for shipping and reprinting.
Damaged or Lost Orders: In situations where an order is lost or arrives damaged, customers are required to contact AstraName.com and provide photo or video proof. Based on the evidence, a free promo code, re-shipment or partial/full refund will be issued.
Digital Orders: For digital orders, cancellations are accepted within 30 days of purchase, with eligibility for a full refund.
Delayed delivery of gift packages does not qualify for cancellation, as delivery services are handled by third-party contractors.
Orders cannot be cancelled if the company's services are fulfilled, regardless of third-party involvement.
General Terms:
- Refunds are issued to the original payment method used at the time of purchase.
- The processing time for refunds may vary depending on the payment method and bank policies.
- For any questions or assistance with our cancellation and refund policy, customers are encouraged to contact our customer support team.
Note: AstraName.com reserves the right to modify this cancellation and refund policy. Customers are advised to review the policy regularly to stay informed of any changes.
Further Assistance
For any uncertainties about cancellations and returns, or for queries not covered here, please reach out to our Customer Service. We're eager to address all your questions.
Claims Limitation: Claims for orders placed over 6 months ago are not accepted or considered.